TFL Privacy Policy

TFL Privacy Policy.

Attention California consumers! Please read carefully an updated section pertaining to your rights under the California Consumer Privacy Act ('CCPA').

USERs of SITE can browse SITE without revealing USER's personal information, but in order to take advantage of most of the SITE's services, USER must provide SITE with personal information. By providing personal information, USER expressly consents to the collection, use, disclosure, and retention of USER's personal information as described in this privacy policy ('PRIVACY POLICY'), and the terms set forth in our Terms & Conditions. This PRIVACY POLICY covers SITE and PROVIDER's treatment of personal or personally identifiable information, herein referred to as 'PERSONAL INFORMATION', that may be collected when USER is on the SITE and when USER uses SITE services. This PRIVACY POLICY does not apply to the practices of companies or individuals that SITE does not own or exercise supervisory control over, or to third party advertisers on the SITE.

SITE does update this PRIVACY POLICY from time to time so please review this PRIVACY POLICY regularly. If SITE materially alters the PRIVACY POLICY, SITE will notify you of such changes by posting a notice on SITE and/or contacting you at the e-mail address provided to SITE. Your continued use of the SITE will be deemed as your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the SITE, and you should notify SITE that you do not want your information used in accordance with the changes.
This PRIVACY POLICY discloses the privacy practices for SITE. It applies solely to information collected by this website. This PRIVACY POLICY will notify USER of the following:

What PERSONAL INFORMATION is collected from USER through the SITE, how it is used, and with whom it may be shared
What choices are available to USER regarding the use of USER data
The security procedures in place to protect against the misuse of USER information
As applicable, how USER can correct any inaccuracies in the information

Information Collection, Use, and Sharing. PROVIDER and SITE are the sole users of the information collected on this SITE. PROVIDER only has access to or collects information that USER voluntarily gives via email or other direct contact from USER or if USER gives SITE permission to access such information, such as requesting or purchasing tickets, including, but not limited to, name, address, email address, phone number, payment method information, and other order information.

SITE and PROVIDER may also collect details of your visits to SITE and the resources that you access, including, but not limited to, traffic data, location data, weblogs, and other communication data, including your IP address, the date and time you accessed or left the SITE and which pages you viewed. Some parts of SITE use cookies and other technologies to collect this information about your general internet usage. By submitting a phone number to SITE, you agree that a representative of SITE can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of PROVIDER or SITE’s products and/or services.

PROVIDER, along with SITE, will use USER's personal information for transactional purposes, including those related to customer service for the transaction. PROVIDER may also use USER's personal information to provide marketing services on behalf of SITE as well as share USER's personal information with affiliated entities of PROVIDER to provide joint content and services and to market the products and services of such entities. PROVIDER may sell USER’s personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services.

PROVIDER will use USER information to respond to USER regarding the reason USER contacted SITE. PROVIDER will not share USER information with any third-party outside of PROVIDER’s organizations, other than as necessary to fulfill USER request, (e.g. to fulfill or ship an order), or, in some instances, to partner with another company to provide certain content, programs, and services such as those disclosed in the previous paragraph. In those cases, PROVIDER will require third-party agents to maintain the confidentiality of the data through a written agreement. In those situations, when USER provides PERSONAL INFORMATION, it may be sent directly to the partner company or PROVIDER may share the information with the partner company. Unless USER requests otherwise, PROVIDER may contact USER in the future to tell USER about specials, new products or services, or changes to this Privacy Policy. Neither SITE nor PROVIDER are responsible for the policies or offerings of any third party, and USER is urged to review third party’s policies and terms and conditions, as they may vary.

SITE and PROVIDER will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, or identity theft. In such events, SITE and PROVIDER will disclose information relevant to the investigation such as name, city, state, zip code, phone number, email address, fraud complaints, IP address, and payment method information. SITE and PROVIDER may also share such information with third parties for the purposes of investigating or preventing fraudulent activities. SITE and PROVIDER reserve the right to report to law enforcement agencies any activities that they believe, in good faith, to be unlawful. In the case of identity theft, USER may authorize a law enforcement officer to request the records from SITE and PROVIDER or USER may request that SITE and PROVIDER send any records directly to a law enforcement officer.

SITE and PROVIDER may also use and disclose your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of SITE’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by SITE and PROVIDER about SITE USERs is among the assets transferred.

SITE and PROVIDER will not use personal information collected for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this PRIVACY POLICY.

USER Access to and Control Over Information. If required by applicable law, USER can do the following by contacting PROVIDER via the email address or phone number listed:

Opt out of any future contact from SITE or PROVIDER;
See what data is on file about USER, if any;
Change or correct any data on file about USER;
Have deleted any data on file about USER; and
Express any concern USER has about use of USER data
USER also has the option, at the time of purchase, to opt-in to receiving marketing material or third-party offers

To stop receiving promotional or marketing emails or to opt-out of having USER's information sent to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages. USER has the right to access their data and provide instructions on how to go about doing so.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, as required by SITE in accordance with applicable law(s), should direct their request to the SITE. SITE or PROVIDER will respond within a reasonable timeframe or as required by applicable law(s).

Security. PROVIDER takes reasonable precautions to protect USER information. When USER submits sensitive information via SITE, USER information is protected both online and offline.

Whenever PERSONAL INFORMATION or other sensitive information (such as credit card data) is collected, we strive to protect that information by encrypting and transmitting that data to SITE in a secure way. PROVIDER is committed to not re-identifying sensitive information collected by SITE.

While encryption is used to protect sensitive information transmitted online, PROVIDER also protects USER information offline. Only employees who need the information to perform a specific job (e.g., billing, customer service, etc.) are granted access to PERSONAL INFORMATION. The computers and servers on which PERSONAL INFORMATION is stored are kept in a secure environment.

Nonetheless, the transmission of information via the internet is not completely secure and therefore PROVIDER cannot guarantee the security of data sent to SITE electronically, and transmission of such data is therefore entirely at your own risk.
If USER feels that PROVIDER is not abiding by this PRIVACY POLICY, USER should contact SITE immediately via phone or email.

Users Only of Legal Age of Majority. SITE is designed and intended for those who have reached the age of majority (18 years of age). By using SITE, you affirm that you are at least 18 years of age or older. SITE and PROVIDER are not liable for any damages that may result from a USER’s misrepresentation of age.

No one under the age of thirteen (13) is authorized to submit or post any information, including personally identifying information, on SITE. Under no circumstances may anyone under the age of thirteen (13) use SITE. Parents or legal guardians of children under thirteen (13) cannot agree to these Terms on their behalf.

Rights of California Residents under the CCPA. CCPA provides California residents with specific rights regarding their personal information.

Access to Specific Information and Data Portability Rights. You have the right to request that the SITE disclose certain information to you about the collection and use of your PERSONAL INFORMATION over the past twelve (12) months. Once PROVIDER receives and confirms your verifiable consumer request, PROVIDER will be able to disclose to you:

The categories of PERSONAL INFORMATION collected about you;
The categories of sources for the PERSONAL INFORMATION collected about you;
The business or commercial purposes for collecting or selling that PERSONAL INFORMATION;
The categories of third parties with whom PERSONAL INFORMATION has been shared with;
The specific pieces of PERSONAL INFORMATION collected about you (also called a data portability request)
If your PERSONAL INFORMATION has been sold or disclosed for a business purpose, two separate lists disclosing: (1) sales, identifying the PERSONAL INFORMATION categories that each category of recipient purchased; and, (2) disclosures for a business purpose, identifying the PERSONAL INFORMATION categories that each category of recipient obtained

Deletion Request Rights. You have the right to request that SITE delete any of your PERSONAL INFORMATION that has been collected from you and retained, subject to certain exceptions. Once PROVIDER receives and confirms your verifiable consumer request, SITE and PROVIDER will delete your PERSONAL INFORMATION from records, unless an exception applies. PROVIDER and/or SITE may deny your deletion request if retaining the information is necessary for PROVIDER and/or SITE to:

Complete the transaction for which the PERSONAL INFORMATION was collected, provide a good or service that you requested, take actions reasonably anticipated within the context of the ongoing business relationship with you, or otherwise perform the contract between you and the SITE
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities
Debug products to identify and repair errors that impair existing intended functionality
Exercise free speech, protect the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.)
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with SITE
Comply with a legal obligation
Make other internal and lawful uses of that information that are compatible with the context in which you provided it

Personal Information Sales Opt-Out Rights. If you are a California resident, you may request to opt-out of the sale of your personal information. You do not need to create an account with SITE to exercise your opt-out rights. SITE and/or PROVIDER will only use personal information provided in an opt-out request to review and comply with the request.

Exercising Access, Data Portability, and Deletion Rights. To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Contacting the SITE at the phone number or email address listed on the SITE

PROVIDER cannot respond to your request or provide you with PERSONAL INFORMATION if PROVIDER cannot verify your identity or authority to make the request and confirm that the PERSONAL INFORMATION relates to you. In your request, you need to provide enough information that allows PROVIDER to reasonably verify that you are the person that information was collected about.

Making a verifiable consumer request does not require you create an account with us. PROVIDER will only use PERSONAL INFORMATION provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format. PROVIDER will provide a response to a verifiable consumer request within forty-five (45) days of its receipt. If PROVDER requires more time (up to 45 days), PROVIDER will inform you of the reason and extension period in writing. Any disclosures PROVIDER provides will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response PROVDER provides will also explain the reasons PROVIDER or SITE cannot comply with a request, if applicable. For data portability requests, PROVIDER will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. PROVIDER does not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If PROVIDER determines that the request warrants a fee, PROVIDER will tell you why PROVIDER made that decision and provide you with a cost estimate before completing your request.

NON-DISCRIMINATION. PROVIDER will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, PROVIDER will not:

Deny you goods or services
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
Provide you with a different level or quality of goods or services
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

OTHER CALIFORNIA PRIVACY RIGHTS. California Civil Code Section § 1798.83, the “Shine the Light” law, permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to the SITE.

Copyright Infringement Notification. Should USER wish to file a copyright infringement notification with SITE, USER will need to send an electronic communication that includes all of the following, as based on Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA):

An electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed
Identification of the material that is claimed to be infringing or to be the subject of infringing activity. *Please provide the URL(s) in the body of the email, as this will help us to identify the potentially infringing material
Contact information of the complainant
A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation
A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed

Electronic notice of copyright infringement should be emailed to SITE's designated agent via email.

Please note the following:

Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

Service and Advertising Emails. SITE may send USER several service-related emails to the email address given when placing an order. These include but are not limited to a confirmation email with details of USER's order, a pre-event email reminder about the event to be attended, cart abandonment email, and a post-event email gathering feedback on the USER'S experience.

When USER places an order, SITE may also add USER to the weekly mailing list to be informed of upcoming events. USER can opt out of these emails at any time.

Amendments. SITE reserves the right to amend this policy at any time. SITE may post a notice of changes on its SITE, when and if the TERMS of this POLICY are amended.

If you sell or purchase tickets to a Major League Baseball-related game or event, data you provide in connection with your transaction will be provided to MLB and the applicable Major League Baseball Club(s) for fulfillment purposes and use and processing otherwise in accordance with the MLB Privacy Policy.